Help Desk Series
Cultivate your Help Desk curriculum! Tackling topics from troubleshooting and problem-solving to documentation and information resources, we offer you an entire solution. Our Help Desk courseware focuses on the latest processes and technologies available for Support Services and support staff for both technical and non-technical environments. Take the guesswork out of implementing your Help Desk curriculum with this essential line of products.
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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition
Fred Beisse
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